No lead left hanging, no happy customer forgotten
Most customers who go quiet simply forgot. Openlate checks in on open quotes and enquiries, and asks for a review once the job is done and paid.
Sound familiar?
“I send the quote and never hear back, and I don't have time to chase.”
“My happy customers never leave reviews. Only the one unhappy one does.”
“I know I should check in with old customers, but I never get to it.”
How it works
You choose the rules
When to follow up, how many times and what to say.
Quiet quotes get a check-in
A friendly message goes out a few days after a quote with no reply.
It stops when they answer
A reply goes straight to booking, or to you. Nobody gets pestered.
Finished jobs get a review request
Once a job is done and paid, the customer gets a link to review you.
See it happen
One customer, from start to finish.
Quote went quiet
Quote Q-0187
Follow-up
Hi Anele, would you still like to go ahead with the quote for the blocked drain?
Booked
Booked
Review request
How did we do?
Five stars to choose from
Leave a review
A made-up example.
Where it works
Where it helps most
Follow-ups and reviews suits these kinds of business especially well.
Available in Full Ops, or on its own
Follow-ups and reviews is part of the Full Ops plan (R5,499 a month). You can also start with just this one.
Want this running in your business?
Tell us how you do it today. We'll show you what we would automate first.