Openlate

What your AI agent does

One assistant that answers your customers, fills your diary and gets you paid, on every channel, at any hour. We set it up and run it for you.

Hi, my geyser valve is leaking. Can you help?

Quote Q-0187

Call-out
R450
Valve, fitted
R1,150
Total
R1,600

Paid

Invoice INV-0142

Amount
R1,600

Wednesday 08:00

Call-out, Randburg

  • Answers enquiries 24/7

    Your agent learns your prices, hours, services and policies from your onboarding form. It answers in seconds, at any hour, in plain friendly language.

    Bela Vista BakeryExample chat
    1. Customer:

      Morning, what time do you close on Saturdays?

    2. Agent:

      Morning! We're open 07:00 to 14:00 on Saturdays, and closed on Sundays and public holidays.

  • Captures and qualifies leads

    It asks the questions you would ask: what they need, where they are, when they need it. You get a tidy lead instead of a half-finished chat.

    Greenline PavingExample chat
    1. Customer:

      Hi, I need a quote for paving my driveway

    2. Agent:

      Happy to help. Roughly how many square metres is it, and which area are you in?

    3. Customer:

      About 40 square metres, Centurion

    4. Agent:

      Thanks, Pieter. I've passed your details to the team and they'll call you tomorrow morning.

  • Takes bookings and sends reminders

    It offers the times you have open, books the customer and sends a reminder before the appointment, so fewer people forget to arrive.

    More about scheduling and reminders

    Booking confirmed

    Service
    Wash and blow-dry
    When
    Saturday, 11:00
    Deposit
    R100 paid
  • Sends payment links and takes deposits

    It sends a payment link in the chat for deposits, call-out fees and final payments. Customers pay on their phone in a few taps.

    Thandi's Hair StudioExample chat
    1. Agent:

      Your slot is held for Saturday 11:00. A R100 deposit confirms it.

      Pay R100 deposit
    2. Customer:

      Paid, thanks!

  • Follows up on leads

    Most people who ask for a price mean to reply and then forget. Your agent checks in politely, so the job doesn't quietly go to someone else.

    Sparks ElectricalExample chat
    1. Agent:

      Hi Anele, you asked about rewiring your house last week. Would you still like a quote?

    2. Customer:

      Yes please, I've been meaning to reply

  • Sends quotes

    It builds a quote from your price list and sends it in the chat with a payment link. Anything unusual comes to you to price first.

    More about instant quotes

    Mokoena Plumbing (example)

    Quote: leaking geyser valve

    Call-out
    R450
    Pressure valve, fitted
    R1,150
    Total
    R1,600
    Pay now
  • Handles invoices and documents

    Customers ask for invoices, statements and forms at all hours. Your agent finds the right document and sends it.

    Naidoo & AssociatesExample chat
    1. Customer:

      Can you send me my invoice for last month?

    2. Agent:

      Here it is: invoice 0142 for R2,400.

      Invoice-0142.pdf
  • Shares your listings

    It knows your products, properties or vehicles, and sends the right ones with prices and details when a customer describes what they want.

    Khumalo PropertiesExample chat
    1. Customer:

      Do you have any 3-bed houses to rent under R15,000?

    2. Agent:

      Yes, two right now: Northcliff at R13,500 and Fairland at R14,800. Would you like photos and viewing times?

  • Sends you a daily summary

    Every morning you get one message: who got in touch, what was booked, what was paid and which chats need you.

    More about owner reports

    Your daily summary

    Enquiries answered
    14
    Bookings made
    5
    Quotes sent
    2
    Deposits paid
    R1,350

    1 chat needs you

Every chat and card on this page is a made-up example.

One agent, every channel

The same agent, with the same answers and the same diary, wherever your customers message you.

  • WhatsApp

    Where most of your customers already are.

  • Website chat

    A chat box on your own website.

  • Quote form on your website

    Customers pick a job and get a priced quote straight away.

  • Facebook Messenger

    Messages to your Facebook page.

  • Instagram DMs

    Replies to direct messages.

  • Email

    Answers enquiries and sends quotes and invoices.

What happens when it can't answer

Your agent doesn't guess. When a question is outside what it knows, or a customer asks for a person, it hands over to you.

  1. It tells the customer

    The customer hears that a person will get back to them, so nobody is left waiting without an answer.

  2. It sends you a summary

    You get a short message with who the customer is, what they asked and what has been said so far.

  3. You reply in the same chat

    You pick up the conversation where the agent left off. The customer never has to repeat themselves.

Example message to the owner

Needs you

Customer
Lerato M.
Asked about
Colour correction on bleached hair
Why
Not on your price list

She can talk tomorrow before 12:00

How setup works

  1. Tell us about your business

    Fill in one form: your services, prices, hours and the questions customers always ask.

  2. We build and test your automations

    We set them up, train them on your business and test them with you until everything is right.

  3. It goes live and works 24/7

    Your automations start working with real customers. We keep them running and update them when things change.

Stay open late without staying up late.

Message us on WhatsApp and tell us about your business. We'll show you what your agent could do.

WhatsApp us